![]() WhatsApp says it clearly labels conversations with businesses that use Facebook's hosting services.Īdditionally, for users who interact with Facebook's Shops commerce feature via WhatsApp, their shopping activity can be used to display related ads on Facebook and Instagram. If you communicate with a businesses, it can see what you're saying and then use that information for marketing, which could include advertising on Facebook. Under WhatsApp's privacy policy, businesses have the option to use "secure hosting services from Facebook to manage WhatsApp chats with their customers, answer questions, and send helpful information like purchase receipts," WhatsApp says. It noted that in just the last 72 hours, it gained more than 25 million new global users. Telegram, another secure messaging app, on Tuesday said it surpassed 500 million active users. WhatsApp says personal messages are also protected by end-to-end encryption, but it has for years openly collected certain user data to share with Facebook. The publication of the FAQ follows calls from privacy advocates, concerned users and, notably, Elon Musk, to ditch the Facebook-owned messaging app and instead opt for encrypted messaging apps like Signal. WhatsApp also doesn't keep logs of who people message or call, can't see your shared location (neither can Facebook), doesn't share users' contacts with Facebook and keeps WhatsApp groups private, according to the FAQ. WhatsApp emphasized that neither it nor Facebook can see users' private messages or hear their calls. The company also said the update "provides further transparency about how we collect and use data." WhatsApp noted the update doesn't affect the privacy of messages with friends and family, and instead relates to messaging businesses through the platform. Ms Haugen went public on CBS's 60 Minutes programme on Sunday and is scheduled to testify before a Senate subcommittee on Tuesday.WhatsApp this week published an FAQ clarifying the terms of its updated privacy policy and responding to concerns that the firm behind the text-messaging app shares personal information with parent company Facebook. The company is already in the throes of a separate major crisis after whistleblower Frances Haugen, a former Facebook product manager, provided The Wall Street Journal with internal documents that exposed the company's awareness of harms caused by its products and decisions. Shares of Facebook, which has nearly 2 billion daily active users, closed 4.9% lower on Monday, wiping $47bn (£34.5bn) off its market value. Twitter and Tik Tok reported higher-than-normal usage, which led to some issues in people accessing Twitter posts and direct messages. ![]() "It shows how much Facebook is now part of critical infrastructure in the US and around the world." Whatsapp has two billion users - for many of those people it is their only form of communication and they felt very vulnerable without that and without the ability to do business. "They run their businesses through Facebook. For hundreds of thousands of people around the world this was about their ability to do business. 'It's not just about posting pictures and status updates. Sky's US correspondent Greg Milam, at Facebook HQ in California, said: "Even when it started to get back to normal it was very, very slow and sporadic before people had everything back up and running. "Facebook basically locked its keys in its car," tweeted Jonathan Zittrain, director of Harvard's Berkman Klein Center Regarding the internal failures, Instagram head Adam Mosseri tweeted that it feels like a "snow day". People using their Facebook credentials to log in to third-party apps such as Pokemon Go and Match Masters were also said to be facing issues.įor hours, Facebook's only public comment was a tweet in which it acknowledged that "some people are having trouble accessing (the) Facebook app" and said it was working on restoring access. Problems were reported across the world, including in North and South America, Europe, Australia, Russia, and New Zealand. Twitter Due to your consent preferences, you’re not able to view this.
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